Privacy Policy

Last updated: November 14, 2026

Overview

AskMe AI ("AskMe", "we", "our") is committed to protecting your privacy. This Privacy Policy explains how we handle your information when you use our free AI assistant application, available on the web, Android, and iOS.

The short version: We collect minimal data. When you sign in with Google or Apple we keep only an account number, never your name or email address. We don't use tracking cookies and we don't sell your data. To answer you, AskMe sends your messages and attachments to third-party AI services (see Sharing Data with Third-Party AI Services) and asks for your permission before it does so for the first time.

Accounts and Sign-in

You can sign in to AskMe with Google or Apple, and AskMe may require it. The provider sends AskMe a signed token that identifies your account with them and, depending on the provider and your choices, your name, email address and profile picture. AskMe checks the token and keeps only:

an account number made from the provider's identifier for you, and which provider you used;
when the account was created and last signed in, your plan and credits, and whether the account was blocked for misuse;
for Sign in with Apple, a token from Apple that lets AskMe revoke the sign-in when you delete your account.

AskMe does not store your name, email address or picture. The email address is read once at sign-in to recognise AskMe's administrator and is then discarded. The account number is used to apply your plan and usage limits and to keep AskMe safe from misuse. After a Google sign-in, the app keeps your name, email address and picture on your device only, to show who is signed in, and removes them when you sign out; your device loads the picture from Google. Sign in with Apple asks only for your name, which you can change or leave out in Apple's sheet; Apple shares it the first time you sign in, and the app keeps it on your device in the same way.

Deleting your account: open the menu, choose your account and then Delete account, in the app or on ask-me-ai.app; see Delete your AskMe account. This deletes the account, its plan and credits, signs you out on every device and revokes Sign in with Apple. AskMe keeps only a note that the account was deleted and, if it had been blocked for misuse, the block. Chats saved on your device stay there until you delete them.

Information We Collect

We collect only the minimum information necessary to provide the service:

Account Number: When you sign in with Google or Apple, the account number and plan details described under Accounts and Sign-in. Messages and optional reports can contain personal information that you choose to provide.
Device Identifier: A randomly generated anonymous identifier stored on your device to maintain your conversation history. Reports store a hash of this identifier to help prevent abuse; it is not your name or email address.
Chat Messages: Your messages are sent to our servers for AI processing and are not permanently stored. Conversation context is maintained through Azure's Responses API for up to 30 days to enable conversation continuity.
Uploaded Files: Files you upload (images, documents, etc.) are processed in real time for AI analysis and are not permanently stored on our servers. So that you can ask AskMe to edit a photo you attached, JPEG, PNG and WEBP images are also held in server memory for up to one hour, linked only to your device identifier, and are then discarded.
Optional Voice Input: With your microphone permission, holding the microphone button records a short clip. Releasing it sends the clip to AskMe and Microsoft Azure for transcription, then sends the transcribed text as a normal chat message. AskMe does not keep a persistent copy of raw voice clips as part of this feature or include their audio in diagnostic logs. Transcripts follow the conversation handling described above.
Generated Content: Images, edited images, videos and files that AskMe creates for you, including edits based on a photo you uploaded, are stored on our servers so they can be displayed, downloaded and shared through their links. They are automatically deleted after about 30 days. While a song or video is still being made, the app remembers its job identifier on your device and asks our servers whether it is ready, so it can add the result to the right chat and let you know.
Diagnostics and Usage Data: The app and our servers send diagnostic and usage data to Microsoft Azure Application Insights: errors and crash reports, which screens are opened and how long they take to load, which features are used (for example that a message was sent, a voice conversation started, a song or video finished generating, an update reminder was shown or tapped, or audio or video playback actually started). Playback usage includes a random playback-session identifier and whether it was audio or video, playback readiness, pauses, resumes, completion, seeks, buffering duration, failures and player visibility changes. Feature diagnostics include starts, completion, failures, cancellation and duration, with file formats and opaque operation or artifact identifiers. The app also reports when it is left or opened again and for how long, when a notification or an in-app notice is opened and which chat it opened, whether notifications are allowed, and the progress checks for songs and videos that are still being made (with their opaque identifiers). These diagnostics are kept on your device until they are sent, at most 24 hours. Our playback service also reports when a complete audio or video file is ready (including cache reuse), and when a download transfer starts, finishes, or is incomplete, with file and transferred byte counts and opaque event/player identifiers. These events are linked to the requesting device within AskMe; they do not include the media title, link, audio, or what you said. A finished server transfer does not tell us whether your device saved the file. We distinguish a download request, handoff to your browser or sharing controls, cancellation, and a confirmed save to your photo gallery. We do not log every playback frame, audio chunk or typed word. We also collect device details such as the model, operating system, app version, screen, memory and storage, language, time zone, accessibility settings and how the app was installed. Application Insights derives an approximate location (city and country) from your IP address and does not store the address itself. This data is linked to the random device identifier above, not to your name or contact details. It is used only to find and fix problems and improve AskMe, and is deleted after 90 days.

Local Storage

Your conversation history, chat threads, and preferences are stored locally on your device using your browser's localStorage (web) or SharedPreferences (mobile). This data never leaves your device unless you actively send a message or submit a content report.

To let you download an original file again, new attachments are also saved locally when storage is available: in IndexedDB on the web and app-private files on mobile. These copies do not sync between devices. They are removed with their chat or during storage cleanup; clearing browser data or uninstalling the app can also remove them. This is a convenience cache, not a permanent backup. Older attachments that were never saved locally may need to be attached again.

Voice recording stops when you release or cancel it, switch conversations, or leave the app. Temporary recording files are cleaned up after processing or cancellation. Cancelling before upload prevents sending the clip; cancellation after an upload has started cannot guarantee that Azure has not already processed it. You can revoke microphone access in your browser or device settings.

On-demand Debug Reports

If you ask for a debug report in chat, AskMe displays technical diagnostics for your device, including app events, errors, request and response identifiers, and tool inputs and results. Device diagnostics are kept in memory during the current app launch; the server keeps a size-limited, device-scoped diagnostic log for up to one hour on its current instance. Older entries may be removed sooner. Known credential fields and URL query strings are redacted, but tool inputs or results may contain personal content. Review the report before sharing. The displayed snapshot is saved with the chat locally and removed when you delete that chat. Copy places it on your clipboard; it does not automatically send the report to support or to an AI model.

Optional Content Reports

When you select Report and send a report, we receive the selected AI response, its preceding prompt, generated content links and chart data, your chosen reason and optional comments, a report reference, conversation reference, app version, and hashed device identifier. Long text and chart data may be shortened. We do not send your entire conversation or upload original attachments again as part of a report.

Reports are stored privately for safety review and to improve content filtering and moderation. Report contents are not published or included in routine monitoring notifications. Reports are retained for 30 days and removed during daily cleanup. To request earlier deletion, contact alifarahnak@gmail.com with your report reference. Unsent reports are not submitted.

How We Use Your Information

We use the information we collect solely to:

Process your chat messages and provide AI responses
Analyze uploaded files and images for AI-powered assistance
Transcribe voice clips when you choose to use the microphone
Create and edit images and files when you ask for them
Maintain conversation continuity across chat sessions
Find and fix errors, crashes and slow screens
Improve the quality and reliability of our service
Review reported AI content and improve safety and moderation

AskMe cannot answer on its own. When you send a message, the following data is sent through AskMe's servers to the third-party AI services named below, and only for the purpose of producing your answer:

the text of your message and the earlier messages of the current conversation, so replies make sense;
photos, documents and other files you attach, and sample files you choose;
voice recordings, when you use the microphone (sent for transcription), and the text AskMe reads aloud, when you use spoken replies;
prompts for images, charts and documents you ask AskMe to create, and any photo you ask AskMe to edit;
the style, language and lyrics of a song you ask AskMe to create, which go to AskMe's own studio server (see below), not to a third-party AI provider;
the description, title and any spoken line of a video you ask AskMe to create, and any picture you ask AskMe to animate, which go to fal.ai (see below). A video description and picture are first checked by Azure AI Content Safety (Microsoft) so that harmful content is not made.

Who receives it: Microsoft Azure AI Foundry (Microsoft Corporation), which runs the AI models on AskMe's behalf: AI language and image models from OpenAI, image generation models from Black Forest Labs, Azure Speech and Whisper for voice, Azure AI Content Safety for video descriptions and pictures, and Microsoft's web search when an answer needs current information (the search query derived from your question is used for this). These models are accessed through AskMe's own Azure subscription, so the data is processed by Microsoft as AskMe's service provider. Videos are the exception described next.

Video generation (fal.ai): When you ask to create a video, its description, title, length, orientation and any spoken line, and any picture you ask AskMe to animate, are sent through AskMe's servers and Microsoft Azure AI Foundry to fal.ai, which runs MiniMax video models for AskMe. fal.ai operates outside Microsoft's facilities, so Microsoft's data protection terms do not cover its processing; its own terms and privacy policy apply. It receives only what the video needs: never your conversation, other files or account details, because AskMe has no accounts. AskMe downloads the finished video at once and keeps it as described under Generated Content.

Music studio: When you ask to create an original song, its style, language, title and lyrics are sent through AskMe's servers to AskMe's own studio, a GPU server operated by AskMe on a Microsoft Azure virtual machine. It receives only what you ask for in the song: never your files or photos, and no account details. It keeps the finished audio for up to 7 days and its job records for up to 30 days, then deletes them.

Existing music and YouTube videos: When you ask to play an existing recording, its artist/title search terms or selected YouTube link are sent to AskMe's playback service on Microsoft Azure, not to the music studio. That service searches title, channel and link metadata, without lyrics or transcripts, and caches those search results for up to six hours. It retrieves the selected media from YouTube and serves a short-lived player, with MP3 and MP4 download options. It does not receive your chat history or attachments. Completed media is cached for up to 24 hours after preparation; active transfers may finish before cleanup. Storage pressure or a service restart may remove it sooner, in which case playback can prepare it again. Playback links expire after 24 hours and are renewed when needed; they survive ordinary service restarts. Your device loads the thumbnail directly from YouTube, so Google receives that image request and your IP address. Use downloads only where you have permission. For an age-restricted recording, you can choose to open its public link in YouTube or copy it to your browser to complete verification yourself. Opening YouTube is optional and is subject to Google's terms and privacy policy. AskMe does not collect your Google password or account cookies, sign you in, or bypass age verification. Copying a video link writes only that public link to your clipboard after you press Copy; AskMe does not read your clipboard for this action.

Live TV and event catalogues: AskMe refreshes public provider catalogues hourly in its own database. Keyword searches use that database; your conversation and search terms are not sent to TV providers. The selected channel/event metadata is part of your conversation and saved chat history. When you choose to play a supported free channel, AskMe resolves a current stream using the channel identifier and, where needed, an anonymous provider session. AskMe's Azure servers relay the video, audio, subtitles and ads from that provider and its delivery partners. For relayed playback, AskMe receives your IP address and playback requests; providers receive the relay server's requests and IP address, not your IP address. Where a provider supports direct playback and checks the viewer's location (currently DRTV), your device instead requests its published stream directly, and that provider and its delivery/ad partners receive your IP address and media requests. This does not bypass subscriptions, DRM or provider geographic checks. Player pages and unused media capabilities expire after ten minutes; an active media session may continue for up to two hours. These capabilities are not saved in chat history or exported in request telemetry. Playback diagnostics record provider and catalogue market, not channel titles or your search words. Paid/PPV events and unsupported streams open official provider websites: those websites receive your IP address, and their accounts, cookies, payment terms and geographic restrictions apply. AskMe does not purchase access, share subscription credentials or unlock paid streams.

Your permission: The first time you open AskMe, it shows this information and asks you to agree before anything you type, attach or record is sent. If you choose Not now, nothing is sent and you cannot chat. You can read this policy from that screen. The addition of live-TV provider playback requires renewed permission before using the updated app.

How it is protected: Data is sent encrypted (HTTPS/TLS). Under Microsoft's terms for Azure AI services, prompts and responses are not used to train the models and are not shared with other customers. We require the same level of protection from every provider that handles your data. AskMe itself does not use your conversations to train AI models.

To stop this sharing, stop using AskMe. Deleting the app removes your local chat history; conversation context kept by Azure expires after 30 days as described above.

Photos and Face Data

AskMe does not collect face data. It does not use Face ID, the TrueDepth camera, ARKit face tracking or any face detection or face recognition, on your device or on our servers. It does not make face maps, face templates, facial landmarks or any other biometric identifier, and it does not try to recognise who a person in a picture is.

Face ID and your device passcode: AskMe never asks for Face ID or Touch ID and never receives biometric or face data. On iPhone, the Google sign-in software that AskMe uses can check, with Apple's LocalAuthentication framework, whether your device has a passcode set, and reports that to Google when a Google Workspace account's device policy asks for it. That check does not authenticate you, does not use Face ID and does not read anything about your face.

A face can reach AskMe in only one way: inside a photo that you choose to attach or take with the camera button, or that you ask AskMe to edit or to animate. AskMe treats that photo like any other file:

What is collected: the photo itself, and only when you send it. The camera and the photo library open only when you tap the attach or camera button, nothing is read from the camera in the background, and nothing is sent before you have agreed to Sharing Data with Third-Party AI Services.
Use: only to do what you asked: answer a question about the photo, make an edited version of it, or make a video from it. The AI model looks at the picture to answer you, as it would at any image, and may describe what it shows, including people, if you ask. AskMe never uses photos to identify people, to build a profile of you, for advertising or to train AI models.
Sharing: the photo goes through AskMe's servers to Microsoft Azure AI Foundry (Microsoft), which runs the AI models for AskMe as its service provider and, under Microsoft's terms for Azure AI services, does not use it to train the models. A photo you ask AskMe to animate also goes to fal.ai, whose own terms apply (see Video generation above). The photo is never sold or rented, and advertising partners never receive it.
Where it is kept and for how long: on your device, the original stays in app-private storage until you delete the chat (see Local Storage). On AskMe's servers, an attached photo is held in memory for up to one hour so that it can be edited, and is then discarded; a picture you ask AskMe to animate is kept while the video is made and afterwards only as the video's cover image, which is deleted with the video after about 30 days; an edited picture AskMe makes is deleted after about 30 days. At Microsoft Azure, the conversation, including the photos in it, is kept for up to 30 days to continue the conversation and is then deleted automatically.

Your Google or Apple profile picture is not face data that AskMe collects: your device loads it from Google and keeps it on your device only (see Accounts and Sign-in).

What We Don't Do

We do not collect face data: no face maps, face templates, Face ID or TrueDepth data and no face recognition (see Photos and Face Data)

not

The website shows no ads and uses no tracking cookies or advertising trackers. (The Android and iOS apps show ads from Google, as described under Advertising in the Mobile Apps.) The website sets one strictly necessary security cookie when the app starts: a random value and the time it was issued, used only to tell the AskMe app apart from automated scripts that misuse the service. It is not used for tracking or advertising and expires after 30 days.
To keep video limits fair, the website sends a short description of your browser with chat messages (screen size, number of processor cores, memory, time zone offset and languages). We keep only a hash of it, together with your browser's user agent, for up to 7 days after a video is made, and use it only so that clearing the site's data does not reset the daily video limit. The mobile apps do not send it.
We do not build user profiles or behavioral models
We do not use your conversations to train AI models
We do not store your name, email address or other personal identification from your sign-in

Advertising in the Mobile Apps

The Android and iOS apps are free because they show ads from Google AdMob. Each video, song and image edit you ask for in the app requires watching an ad to the end, which you start yourself. If you say no or close the ad before it ends, nothing is delivered; if you watch it, AskMe makes the video, song or edit while the ad plays and gives it to you once the ad has finished. New images and chat show no ads. The website shows no ads.

What Google receives: to show and measure ads, Google's ads software in the app collects your device's advertising identifier (where you allow it), your IP address and the approximate location it implies, information about your device and the app, and how you interact with the ads. Google processes this as described in How Google uses information from sites or apps that use its services and Google's Privacy Policy.
Confirming a watched ad: each ad you choose to watch carries a random code and your AskMe account identifier (or, if you are not signed in, the app's random device identifier), so that Google can confirm to AskMe that the ad was watched. AskMe never gives Google your messages, files, voice recordings, name or email address.
Your choices: in the European Economic Area, the United Kingdom and Switzerland the app asks for your consent with Google's consent form before ads may be personalized, and you can change your choice at any time under Ad privacy choices in the menu. On iPhone and iPad the app asks whether it may track you (App Tracking Transparency); if you decline, your advertising identifier is not used. On Android you can reset or delete your advertising ID in the device settings.

Third-Party Services

AskMe uses the following third-party services to provide its functionality:

Google Sign-In and Sign in with Apple: To sign you in. The provider confirms who you are to AskMe as described under Accounts and Sign-in, subject to Google's Privacy Policy or Apple's Privacy Policy.
Microsoft Azure AI Foundry (third-party AI service): For AI language processing (OpenAI models), voice transcription, image analysis, image generation and editing (OpenAI and Black Forest Labs models), screening of video descriptions (Azure AI Content Safety) and web search. Messages, attachments and voice clips are processed by Azure's API as described in Sharing Data with Third-Party AI Services and are subject to Microsoft's Privacy Statement.
Microsoft Azure App Service: For hosting the web application.
fal.ai (third-party AI service, outside Microsoft): For generating the videos you ask for, reached through Microsoft Azure AI Foundry, as described in Sharing Data with Third-Party AI Services and subject to fal's terms and privacy policy.
Microsoft Azure Application Insights: For the diagnostic and usage data described above, subject to Microsoft's Privacy Statement.
Apple App Store and Google Play: The mobile apps ask the store they were installed from for AskMe's latest version, so they can remind you to update. This request contains AskMe's app identifier and your device's region, not your messages or files.
Google AdMob: For the ads in the Android and iOS apps, as described under Advertising in the Mobile Apps, subject to Google's Privacy Policy.

Data Security

We take reasonable measures to protect your data during transmission and processing:

All communications are encrypted using HTTPS/TLS
API endpoints are protected with token-based authentication
Your messages and attachments are not kept in an AskMe database. Conversation context, generated content and reports expire after about 30 days, and diagnostic data after 90 days.

Children's Privacy

AskMe does not knowingly collect information from children under 13 (or the applicable age in your jurisdiction). Children should use AskMe only with a parent's guidance.

Your Rights

You can manage your data at any time:

You can clear your local chat history at any time by clearing your browser data or deleting the app
You can delete your AskMe account in the app or on the web, as described in Delete your AskMe account
Conversation data on Azure expires automatically after 30 days
Diagnostic data is deleted automatically after 90 days

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of AskMe after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please visit our Support page.